The Digital Impact Alliance (DIAL) is a global alliance to enable the digital ecosystem to deliver greater scale, efficiency, and social impact as it creates more inclusive digital economies in emerging markets. Working with partners, DIAL generates evidence of what works through a series of demonstration projects, distils insights and tools to promote scale-up and replication, and provides mechanisms to encourage knowledge sharing, collaboration, and co-investment throughout the ecosystem.
DIAL is funded through a collaboration among the Bill & Melinda Gates Foundation, USAID and the Swedish International Development Cooperation Agency (Sida), and hosted within the UN Foundation in Washington, D.C.
DIAL’s strategy has been refined in recent months to focus on three inter-connected “bets” that address pressing needs in the digital development eco-system. Each bet is comprised of multiple projects, many of which are cross-cutting, which has increased our need for more cross matrix team management.
To meet this growing need, DIAL is creating the role of Director, Program Operations to play an integrating role across the team. He/ She will be someone who sees the big picture, understands the programmatic steps needed to execute a vision, and can work collaboratively to connect disparate efforts together. The Director, Program Operations will play a key execution role in delivering DIAL’s strategy, coordinating the annual planning process for the organization and running all internal team meetings including offsites. S/he will play a “connecting” role, coordinating across the organization to design and track DIAL wide KPIs, support DIAL’s organizational culture development, and manage the M&E team. S/he will coordinate closely with Operations as they develop, implement and manage cross-cutting tools for the organization, working closely with Senior Director, Operations.
This role is primarily an internal one and is designed to strengthen cross functional relationships. He/she will be a leads team member and will be responsible for working across our program teams to ensure that all projects deliver against our program outcomes. The role requires an experienced program manager with existing knowledge and track record in the Information and Communication Technologies for Development (ICT4D) space. He/she will have a proven track record of working in large, complex international development &/or humanitarian projects managing program health by developing dashboards and tracking milestones against workplans. He/she will be measured on the ability to strengthen productive program linkages across the organization, connecting existing work more efficiently together and helping identify new areas of opportunity.
The Director will report directly to DIAL’s CEO. Key performance metrics for this role will reflect improvement in cross-program integration, milestone delivery and improved team satisfaction.
Key roles and responsibilities for the Director of Program Operations:
Special Project (periodic):
For full-time employees we offer an excellent range of benefits, including a choice of two health plans through CareFirst (PPO or HDHP), dental insurance, vision discount plan, Life Insurance, Supplemental Life Insurance, Short-Term Disability, Long-Term Disability, Long-Term Care Insurance, Health Club Discounts, Commuter Benefits, and Employee Assistance Program.
12 Paid holidays, 4 weeks of vacation, 10 sick days, 3 personal days and 8 weeks of parental leave (mother or father), access to the UNFCU Credit Union, 150% match on our 403b retirement plan, flexible spending accounts, health savings accounts, and discounted Zipcar membership.
The role will be based in Washington D.C., relocating if s/he does not presently live in the area. The team will not consider applicants living outside of the DC area. Candidates must have prior US work authorization, and willing to commit to global travel up to 10% of the time.