The Technical Support Manager is the leader of the technical support group of the Information Technology Department and is responsible for the management of the United Nations Foundation’s desktop support staff; the delivery of technical support and services; and the overall satisfaction of our customers. The Technical Support Manager oversees the three person helpdesk team and is also expected to participate in desktop and AV support as necessary.
This is a role with a wide range of responsibilities. The position requires a learning mindset and a strong customer service background coupled with technical skills in all aspects of desktop support, network connectivity, audio/video conferencing, computer operating systems, mobile devices, cloud services, desktop hardware and software applications.
The key purpose of this role is to ensure excellent support to the UN Foundation’s staff. This role will also participate in evaluating emerging technologies and helping to align business processes with technology by recommending, implementing, and maintaining systems to support functional requirements of the UN Foundation.
For full-time employees we offer an excellent range of benefits, including a choice of two health plans through CareFirst (PPO or HDHP). Dental insurance, vision discount plan, Life Insurance, Supplemental Life Insurance, Short-Term Disability, Long-Term Disability, Long-Term Care Insurance, Health Club Discounts, Commuter Benefits, and Employee Assistance Program.
12 Paid holidays, 4 weeks of vacation, 10 sick days, 3 personal days and 8 weeks of parental leave (mother or father). Access to the UNFCU Credit Union, 150% match on our 403b retirement plan, Flexible spending accounts, health savings accounts and discounted Zipcar membership