United Nations Foundation

Manager, Monitoring and Evaluation, Digital Impact Alliance

Regular Full-Time


The Digital Impact Alliance (DIAL) is a new global alliance to enable the digital development (ICT4D) ecosystem to deliver greater scale, efficiency, and social impact in service of more inclusive digital economies in emerging markets. Working with partners, DIAL generates evidence of what works through a series of demonstration projects, distills insights and tools to promote scale-up and replication, and provides mechanisms to encourage knowledge sharing, collaboration, and co-investment throughout the ecosystem.


DIAL is funded through a collaboration among the Bill & Melinda Gates Foundation, USAID and the Swedish International Development Cooperation Agency (Sida), and hosted within the United Nations Foundation in Washington, D.C.


Monitoring and Evaluation:

The Monitoring and Evaluation unit, part of Business Operations, is key to DIAL’s ability to measure and learn from its successes (and failures) and to contribute to the ICT4D sector’s understanding and ability to improve.  DIAL’s approach to Monitoring and Evaluation (M&E) involves learning from individual programs and projects while also focusing on how these programs as a whole are addressing the challenges of the digital ecosystem and improving lives for underserved populations in emerging markets.  DIAL uses a developmental evaluation approach to ensure adequate learning and support adaptive management.  It also has a Results Framework with a set of indicators to be measured at multiple levels, including the global ecosystem.  (A consultancy is currently engaged on a baseline study to help inform the work and enable us to talk about impact of DIAL’s work at the ecosystem level.)  The Monitoring and Evaluation unit oversees these key and interrelated components – developmental evaluation, results framework measurement and management, program-level M&E, and a Learning Agenda.  The Monitoring and Evaluation (IE) Manager will play an important role in helping support and implement the systems, tools, approaches, and culture needed to measure responsibly, learn collaboratively, and demonstrate effectiveness at all levels of DIAL’s work.  This role demands a committed, experienced and monitoring and evaluation professional, with experience in digital services and advanced technological skills and aptitude. 


Position Description:

The M&E Manager supports the Director of Monitoring and Evaluation in enabling the Digital Impact Alliance (DIAL) to track its progress and impact, share lessons learned and contribute to the wider ICT4D sector.  The evaluation function works across the three key focus areas (platforms and services, data for development, and insights and impact) to develop and implement tools and processes for project management and measurement, implement (or manage) evaluation strategies for individual programs and initiatives, facilitate and extract internal learning and adaptation, and participate in ecosystem-level, organization-wide studies. 


Under supervision of the Director of Monitoring and Evaluation, the M&E Manager will serve principally in helping implement existing M&E strategies for programs/initiatives and developing them for new work, using the latest methods and approaches, quantitative and qualitative, and working on data collection and integration across projects and teams and intra-organization.  He or she will work with Grants Administrators to maintain project management systems, data platforms, and/or dashboards.  He or she will also help research and monitor secondary data sources of interest to DIAL’s work, and help promote an overall data-driven approach to DIAL’s work.  The M&E Manager may help with internal planning, learning and reflection processes like theory of change and lessons learned, and help manage data collection and integration for DIAL’s Results Framework tracker.  Overall, DIAL seeks to implement innovative approaches to monitoring and evaluation that model use of technology and best M&E practice, particularly those that support an adaptive, learning context that is transparent and committed to sector-wide sharing, communication, and learning. 

Working Relationships

The M&E Manager will report to the Director of Monitoring and Evaluation, and in turn to the Senior Director of Business Operations.  The Monitoring and Evaluation team works closely with the Insights and Impact team and communications.  This position will also work closely with other project teams (Data for Development and Platforms and Services).


  • Implement existing M&E-related tasks for current programs and internal processes, including tool development, data collection, qualitative processes, analysis and reporting, etc.
  • Help new and emerging programs follow approval, design, and planning processes
  • Conduct (or manage consultants conducting) program-specific evaluations or studies
  • Help integrate data metrics and tracking with related functions in business operations and look for information sharing/platform opportunities (e.g., dashboards, websites, etc.)
  • Support facilitated exercises like Theory of Change, Appreciative Inquiry, Lessons Learned, etc. to help project teams articulate on what works, why, and why not in support of Adaptive Management
  • Work closely with the Director of Monitoring and Evaluation and relevant Directors to develop and carry out surveys, focus groups and interviews that solicit partner input and track DIAL’s progress
  • Help the Monitoring and Evaluation unit promote and model innovations in M&E and technology through DIAL’s work and business operations
  • Support the creation of case studies, or other documents that feed into DIAL M&E, reporting, and communications
  • Other duties as assigned.

Selection Criteria

  • Master's degree in public policy, statistics, social science, economics, international affairs, or related field
  • 5+ years of monitoring and evaluation/performance measurement experience, including work in the international development sector
  • Experience with or exposure to the ICT4D/digital development sector and M&E’s role in it
  • Experience with both quantitative and qualitative research methods, including data collection, analysis and presentation preferred
  • A willingness to travel, domestically and internationally and the ability to interact with people from diverse, multi-cultural backgrounds
  • Ability to work under pressure and handle stress.



  • Strong technical skills in some of the following:  web-based applications, databases, data visualization tools, enterprise and/or software integration, mobile data collection tools, etc.
  • Strong facilitation skills, convening groups of individuals and guiding through conceptual analysis and consensus building (e.g., program design, theory of change, etc.)
  • Sense of humor; highly organized; demonstrates grace under pressure; and delivers results in a fast-paced environment. 

Benefits & Compensation

For full-time employees we offer an excellent range of benefits, including a choice of two health plans through CareFirst (PPO or HDHP). Dental insurance, vision discount plan, Life Insurance, Supplemental Life Insurance, Short-Term Disability, Long-Term Disability, Long-Term Care Insurance, Health Club Discounts, Commuter Benefits, Employee Assistance Program and Warby Parker discounts.


12 Paid holidays, 4 weeks of vacation, 10 sick days, 3 personal days and 8 weeks of parental leave (mother or father). Access to the UNFCU Credit Union, 150% match on our 403b retirement plan, Flexible spending accounts, health savings accounts and discounted Zipcar membership.


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